Designing Online Discussion Site (ODS) User Interface for Emotional User Experiences: A Proposed Kansei Triangulation Method

There have been many studies conducted on online discussion sites (ODS) but studies related to the user interface of ODS is lacking. User interface design of ODS plays an important role in increasing user experiences. Thus this study aims to propose a suitable methodology for designing ODS for emotional user experiences. Emotional user experiences towards a design generally use a single investigation method. Using more than one investigation method for gathering emotional user experiences will help in overcoming weaknesses and problems in a single method. Thus a triangulation method is proposed to increase the credibility and validity of emotional user experiences related to the design of ODS. Implementation of the Kansei methodological triangulation approach will be able to quantify and qualify user’s emotional responses in ODS design and hence investigate the user responses gathered from self reported and eye movement methods. This will provide some fundamental findings on using the self reported and eye movement data for identifying emotional user experiences in ODS design.